If you have doubts about which package we will use when sending your order or you are in a remote area where there is little coverage and you can provide us with additional information, we recommend following these steps:

1.- Contact our customer service via email or WhatsApp

2.- You can provide us with your shipping address and mention that you are in an area where there is little coverage

3.- If you know which parcel service has coverage in your area, you can let us know so we can report it to the warehouse and have it taken into account.

It is important to consider that for deliveries to remote towns, third-party partners may be used to ensure the arrival of your orders. Although this may take a little longer, we work diligently to ensure the safe and efficient delivery of your shipments.

We appreciate your patience and trust in our service as we extend our delivery network to reach remote locations.