What can I do if my order was delivered but I did not receive it?

The first thing we recommend is that you don't worry, you can always contact us to review different solutions.

We suggest triple checking around your property, mailbox, reception area, locker, or even with your neighbors. Sometimes parcels may have errors in their system.

Generally, parcel couriers visit the shipping address 2 to 3 times during 3 to 7 additional business days for the delivery of the package. We recommend that you wait. It is very common for packages to be delivered a few days after being marked as delivered. .

If after that time you have not received your package, we recommend that you contact us to open a case internally and provide you with a solution.

Do you need more help?

Get in contact with us

Service and customer support


Commercial consultations, relations, press and media


Telephone: 800 461 0779

WhatsApp: 1 475 405 1238

Follow us on our social networks

Facebook: @plusmotors

Instagram: @plusmotors

YouTube: @plusmotorsofficial

LinkedIn: @company/plusmotorsofficial

TikTok: @plusmotors


  • Av. Calzada San Pedro 603, Local 401 Floor 4 Plaza Qin, Fuentes del Valle 66220, San Pedro Garza García, Nuevo León, Mexico
  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.

*Plus Motors Marketplace is an online business developed, managed and operated by Lavoig.net