How long does it take to process a return or exchange?

Once the package has arrived at the warehouse, our team will inspect the items and then return them to inventory within 3 to 7 business days.

Upon delivery and processing of your return package, the payment amount will be issued to the original payment method used after placing your order. This may take up to 3-5 business days after our inspection team has returned the items to inventory and warehouse.

Remember that it may take 15 business days or up to two billing cycles for your bank to reflect the refund on your statement.

Please note that sometimes we will not be able to refund the full amount of the order, if so we will make a partial refund of the amount paid for the order.

Do you need more help?

Get in contact with us

Service and customer support

Commercial consultations, relations, press and media

Telephone: 800 461 0779

WhatsApp: 1 475 405 1238

Follow us on our social networks

Facebook: @plusmotors

Instagram: @plusmotors

YouTube: @plusmotorsofficial

LinkedIn: @company/plusmotorsofficial

TikTok: @plusmotors


  • Av. Calzada San Pedro 603, Local 401 Floor 4 Plaza Qin, Fuentes del Valle 66220, San Pedro Garza García, Nuevo León, Mexico
  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.

*Plus Motors Marketplace is an online business developed, managed and operated by